Policies

Availability:

We are currently only accepting reservations for Saturdays and Sundays.  ALL online reservations are subject to review and approval by Xtreme Bouncers.  Same day reservations must be made over the phone.  Please call (240) 375-3773 to confirm availability.

 

Delivery Area: 
Our delivery area currently includes the District of Columbia, Southern & Northern Maryland, and some parts of Virginia. Free delivery is based on a 15 mile radius from our Bowie location (based on Maquest.com directions). 

 

Rental Agreement/Safety Rules/Operating Instructions: 
Our delivery specialist will supply the rental agreement, safety rules, and regulations upon delivery the day of your event. 

 

Rain/Weather Policy: 
If it is raining, you may cancel upon delivery at no charge provided the driver has not removed the unit from the vehicle and this agreement has not been executed. Once the agreement has been executed and monies paid, there is no refund for any reason. If weather is questionable, a 24 hour advance notice is requested to cancel. 

 

Deposits: 
There is no deposit required unless the event is $500 & over. If so, there is a non-refundable $50 deposit due 5 days prior to reserve your space for the event. Deposits should be mailed to Xtreme Bouncers, P.O. Box 7364, Largo, MD 20792 (business check or money order only). 

 

Methods of Payment: 
We accept Visa, MasterCard, and Discover (NO PERSONEL CHECKS). There is a $4.00 service charge for a credit card purchase. Cash payments are due the day of the event upon delivery and set-up. You must have your driver's license available for verification as well. 

 

Rental Periods:
All rental periods are for 6 hours. Any additional hours are $25 per hour. 

 

Yard Requirements: 
Please make sure the yard is free from hazardous materials (sticks, rocks, etc.) and that we're allowed at least 16 feet in width & height to place a 15x15  bouncer securely in yard. We require flat surface but if not possible no more than a 6" slope. 

 

Electrical Requirements: 
We recommend a grounded outlet on a 20 amp circuit breaker to run the blower that keeps the bouncer inflated. 

Delivery: 
We take care of all delivery & set-up. We ask that you give us 1-2 hours to set up which is at no charge.

 

Rental Unit Problems: 
In the event of any problems with the rental unit it is the client's responsibility to contact the company at 240-375-3773. If there is no answer you must leave a detailed message with the name of the renter, location of unit, contact number, & description of the problem. We will make every effort to resolve the issue. 

 

Staking of Inflatables: 
Xtreme Bouncer's will not be held responsible for underground utilities or sprinkler system damage when staking down inflatables.

 

Sod/Grass: 
We will not be responsible for damage to sod or grass.